Part 4 – Leading Better Meetings: Identifying Problem Behavior
People don’t hate meetings because they are inherently horrible. They hate meetings that are poorly led – especially when it comes to tolerating problematic behavior. I define “problem behavior” as a pattern of participation, often unconscious and habitual, that distracts from the purpose of the meeting and undermines productivity. How often do you see the […]
In My Tool Bag: Expand Your Thinking with (Digital) Images
When teams need to talk about big ideas, complex challenges, or emotions, it can be hard to know where to start. In these cases, words can be inadequate means for getting a team to talk. Among the tools in my travel satchel are markers, post-its, and tape and, also a deck of visual image cards. […]
FROM MY BOOKSHELF: Moments of Impact by Chris Ertel and Lisa Kay Solomon
What’s the best way to address complex challenges facing your organization? Bringing smart people together for truly strategic conversations. I know I don’t have to tell you this, but the reason for the reminder is a lament that I often hear from leaders: I thought I did everything right. I put a logical agenda together, […]
ON MY MIND: Retreats that Make a Difference (Part 3)
re*treat. (verb) withdraw to a quiet or secluded place. (noun) a designated time of seclusion from routine activities to gain clarity and/or renewal. When planning a retreat, when does it make sense to bring in an experienced facilitator? Groups can often self-facilitate. However, engaging an outside facilitator is particularly beneficial in situations where the retreat […]
ON MY MIND: Retreats that Make a Difference (Part 2)
re*treat. (verb) withdraw to a quiet or secluded place. (noun) a designated time of seclusion from routine activities to gain clarity and/or renewal. Just as building designers follow universal principles and work with dimensions like angles, color, and shape, so must meeting architects consider a unique set of design dimensions. Once the foundation of the […]
ON MY MIND: Retreats that Make a Difference (Part 1)
re*treat. (verb) withdraw to a quiet or secluded place. (noun) a designated time of seclusion from routine activities to gain clarity and/or renewal. Retreats do two important things. First, they take us “away”—far from the demands of the office and shielded from everyday interruptions. Second, they bring us “together”— into a common, in-person, relaxed space. […]
ON MY MIND: What Do You Stand For?
“Core values are the timeless ideals that require no external justification.” -Jim Collins For leaders and organizations, core values define what it means to operate with integrity. In my book, Standing in the Fire, I define “knowing what you stand for” as having clarity about and commitment to one’s core values. Core values are distinct […]
IN MY TOOL BAG: The Priority-setting Matrix for Executive Teams
Recently at a senior executive team retreat, one member of the team questioned the necessity of the two-day off-site gathering. The executive rationalized that: “We are a group of department heads paid to run our own shows. If I’m honest I’m not sure why I need to be part of a senior team, other than […]
IN MY TOOL BAG: “What’s Your Story” Cards
One of my favorite writers, Margaret Wheatley, wrote: “You can’t hate someone whose story you know.” I would add that when you learn a person’s story you can’t help but see part of yourself in them. Our stories reveal parts of us that transcend resumes and elevator pitches. They bring to light our values, beliefs, […]
ON MY MIND: Saying “Nice Job” Isn’t Enough
Great leaders understand that they can never give enough recognition as long as it is honest and deserved. For many employees, the right kind of recognition is as valued as monetary rewards. But too often leaders make these errors: The throw-away thank you – Delivering a quick (and superficial) “hey thanks for that” without describing […]