FROM MY BOOKSHELF: Fierce to Fire, Two Books for Mastering Candor
My last two blogs were about building a team culture of candor and courageous listening. But to do both well, what teams really need is a culture of skillful candor. Communicating with candor without skillfulness can be experienced as attacking, unloading, or showboating. It can be hurtful and drive people back into avoidance masquerading as […]
ON MY MIND: Courageous Listening Opens the Door to Candor
In last week’s blog, I wrote about what it means to foster a team culture of respectful, real-time candor in contrast to one of inauthentic niceness. It’s easy to conclude that candor is all about speaking the truth. But the key to building a culture of candor is in how we listen. Teams in which […]
ON MY MIND: The End of Niceness: Building a Culture of Candor
There is a problem with your team. It’s niceness. I’m not referring to treating people with civility and kindness. I’m referring to an inauthentic politeness that involves withholding important critical feedback and avoiding difficult conversations. Niceness in the way I’ve defined it above gets in the way of your team’s learning, improving, and building true […]
ON MY MIND: Saying “Nice Job” Isn’t Enough
Great leaders understand that they can never give enough recognition as long as it is honest and deserved. For many employees, the right kind of recognition is as valued as monetary rewards. But too often leaders make these errors: The throw-away thank you – Delivering a quick (and superficial) “hey thanks for that” without describing […]
IN MY TOOL BAG: Picture Card Decks
Using picture card decks in my work has made me a believer in the adage that “a picture is worth a thousand words.” I have seen how visual images can elicit new insights, invite people to tap into their emotional selves, and reveal previously hidden aspirations. That’s why I always travel with a deck of […]
ON MY MIND, A 3-PART SERIES- PART 3: Four Mental Hijackers
In Part 1 of this series, I introduced four “mental hijackers” that undermine our efficacy as leaders. The second blog examined two of those hijackers- worry and regret- and how to overcome them. Now let’s look more closely at the other two mental hijackers – resentment and resignation. Both of these hijackers tend to show […]
ON MY MIND, A 3-PART SERIES- PART 2: Four Mental Hijackers
In my previous blog, I described four mental hijackers – internally generated distractions that take us out of the present moment and cause us to lose focus and perspective. Now let’s look more closely at two of the hijackers – regret and worry. Regret causes us to focus on how we’ve let ourselves or others […]
ON MY MIND: Real Success Comes when Job Performance and Values Align
Imagine an employee who is extremely good at her job, who exceeds her performance goals every quarter, and who clients describe as “indispensable.” Imagine that it’s because of her that your company has grown so fast over the past few years. Now picture this: Whenever things don’t go as planned, your “star” employee yells, threatens, […]
FROM MY BOOKSHELF: Courageous Leadership: Leading and Living with Integrity
“What would you do with more courage?” This phrase, in the preface of Shelly Francis’s book, captured me. It immediately brought to mind what I would do: Instead of trying to control a challenging situation I would trust my intuition. I would be willing to make the wrong move. I would draw more frequently on […]
IN MY TOOL BAG: The Meeting Scorecard
More often than not, when I ask leaders, “How’d your meeting go?” they look at me sheepishly and answer with something like, “I’d like to think it went well. Nobody complained.” Despite the fact that meetings are an important business process in most organizations, “nobody complained” or “we made it through the agenda” are not […]