IN MY TOOL BAG: The After Action Review
After introducing a new technology, finishing a big project, or concluding a major meeting, many of us act on an impulse to move to the next thing on our list or go on vacation. But pivoting too quickly to “what’s next” denies you and your team the opportunity to learn and improve. The best sports […]
ON MY MIND: The Bulldozer Effect, How Not to Influence Others
Lately, it seems like conversation has become a competitive sport in which the end-game is to “win” or have one’s opinion proven right. In order to win we present our airtight cases and debate to convert others to our way of thinking. There is nothing wrong with these influencing tactics but when they become the […]
IN MY TOOL BAG: The Atlas of Emotions
There was a time in my life when I had very little vocabulary to describe my emotions beyond happy, sad, and… hungry. OK, technically the third one isn’t really an emotion but it’s all I had at the time. Much later in life, I learned to identify and distinguish a wider range of emotions, to […]
IN MY TOOL BAG: Proposal Feedback Poster
One of my specializations is designing and facilitating meetings in which people with diverse interests can tackle complex challenges, like how to aid refugees or how to innovate next-generation solar technology. During these gatherings, people typically generate dozens of ideas. So keeping people curious about each other’s ideas is a key to success for these […]
ON MY MIND: What Google is Learning about Superb Teamwork
What makes teams successful? Google wanted to know the answer, so the company conducted interviews with more than 200 of its employees across more than 180 active teams. The bottom-line conclusion of the research team was surprising. As it turns out, there is no magical algorithm for picking the right mix of team member attributes, […]
FROM MY BOOKSHELF: The Anatomy of Peace by The Arbinger Institute
My least favorite kind of book is the modern-day leadership parable: Too often the characters are simplistic and the narrative stilted. An exception to my distaste is The Anatomy of Peace, a book inspired by real events. The Anatomy of Peace tells a compelling story of people who, despite having every reason to hate one […]
Relationship Repair (Part 3)- Reset the Contract with Your Team Mate(s)
A skillfully expressed apology might be sufficient to repair a relationship. But more often than not, a second kind of conversation is required. It is the conversation about what you and the other person need from one another to work together effectively in the future. I call this the “relationship reset” conversation. A relationship reset […]
Relationship Repair (Part 2)- Deliver A Meaningful Apology
Saying “sorry” is not easy for most of us. It is easier to decide others are the problem – that they are oversensitive or unreasonable in their expectations. It’s more comfortable to self-justify our behavior or retreat in shame. However, if you are committed to repairing your relationship with an employee or teammate, a meaningful […]
Relationship Repair (Part 1) – Go in with the Right Mindset
If you work on a team it’s inevitable that at some point you will disappoint, frustrate or anger a colleague. You will fail to keep a promise. You will take an action or make a decision that negatively impacts others. You will react during stressful moments in ways you later regret. In these moments repairing […]