ON MY MIND: Real Success Comes when Job Performance and Values Align
Imagine an employee who is extremely good at her job, who exceeds her performance goals every quarter, and who clients describe as “indispensable.” Imagine that it’s because of her that your company has grown so fast over the past few years. Now picture this: Whenever things don’t go as planned, your “star” employee yells, threatens, […]
ON MY MIND: What Google is Learning about Superb Teamwork
What makes teams successful? Google wanted to know the answer, so the company conducted interviews with more than 200 of its employees across more than 180 active teams. The bottom-line conclusion of the research team was surprising. As it turns out, there is no magical algorithm for picking the right mix of team member attributes, […]
Relationship Repair (Part 3)- Reset the Contract with Your Team Mate(s)
A skillfully expressed apology might be sufficient to repair a relationship. But more often than not, a second kind of conversation is required. It is the conversation about what you and the other person need from one another to work together effectively in the future. I call this the “relationship reset” conversation. A relationship reset […]
Relationship Repair (Part 2)- Deliver A Meaningful Apology
Saying “sorry” is not easy for most of us. It is easier to decide others are the problem – that they are oversensitive or unreasonable in their expectations. It’s more comfortable to self-justify our behavior or retreat in shame. However, if you are committed to repairing your relationship with an employee or teammate, a meaningful […]
Relationship Repair (Part 1) – Go in with the Right Mindset
If you work on a team it’s inevitable that at some point you will disappoint, frustrate or anger a colleague. You will fail to keep a promise. You will take an action or make a decision that negatively impacts others. You will react during stressful moments in ways you later regret. In these moments repairing […]