by Larry Dressler | Oct 23, 2018 | In My Tool Bag
Communication breakdowns are inevitable when you are trying to build a culture of candor on your team or in your organization. The first step in minimizing these painful events is by learning to recognize your own contribution to them. University of Washington...
by Larry Dressler | Sep 18, 2018 | In My Tool Bag
In last week’s blog, I explored the role of empathy in building a culture of candor on a team. I define empathy as the capacity to understand and acknowledge others’ feelings and needs. Over the years I’ve noticed that one barrier, particularly for men, is that we...
by Larry Dressler | Sep 13, 2018 | On My Mind
There are times when our colleagues do or say things that we label as bothersome, disappointing, or even threatening to our interests. Based on their actions we make fast judgments about who they are – an obstacle, an inconvenience, or even an adversary. These...
by Larry Dressler | Sep 2, 2018 | On My Mind
Recently, I’ve been writing about how to build a culture of skillful candor on a team while emphasizing the necessity of courageous listening as a way to increase team learning and lay the foundation for safety. This kind of listening is an important capacity that’s...
by Larry Dressler | Aug 21, 2018 | From My Bookshelf
My last two blogs were about building a team culture of candor and courageous listening. But to do both well, what teams really need is a culture of skillful candor. Communicating with candor without skillfulness can be experienced as attacking, unloading, or...
